HOW TO HANDLE DIFFICULT PEOPLE

UNDERSTANDING WHAT MOTIVATES THE DIFFICULT PEOPLE YOU DEAL WITH

	Types of difficult people (Know-It-All, Tank, Sniper, Indecisive, Complainer, and Super-Agreeable
	Ways People Think

CHANGING CONFLICT TO COMPROMISE

	Seven steps to handling a difficult person
	Keeping your head and control

HOW TO ALTER NEGATIVE BEHAVIOR

	Getting positive results
	16 necessary ingredients for being effective with people
	30-day improvement guide

DOING MORE THAN SURVIVING UNDER DIFFICULT BEHAVIOR

	The success formula
	Leader's Laws
	Saying no to requests courteously

SPECIAL BENEFIT:

Reduce stress by learning how to manage and control difficult people and by attending this fast-paced

dynamic workshop presented by Edward Leader, a nationally known speaker and expert in communications.